Protect Yourself

These fraudsters may contact you by phone, text or email impersonating an employee from First American Bank. They may be asking you to provide  your personal and financial information. We will never call you to ask for this information. Do not provide anyone with your personal or banking information. Contact us at 800.289.6140.

To protect against this type of fraud, we strongly recommend you educate yourself against potential scams. 

• Only call First American Bank via the phone numbers available on our public website.
• First American Bank will never ask you to share your account or online banking credentials – account number, user name, password or PIN.
• Do not ever share your credentials or provide one-time passcodes to anyone who is not authorized to have access to your account.
• Never click on links from an unsolicited email or text.
• If you receive a text, call or email for a one-time passcode authorization that you did not request, do not respond to the text, immediately call or email to validate the login.
• Do not respond or provide your banking credentials to a caller requesting personal information. First American Bank will never ask you for your online banking password and we will never pressure you to let us change your online banking password during a phone call. In this situation, end the conversation without providing the caller any personal or banking information and immediately contact the bank.
• Don’t trust the name on caller ID as it may be modified to show First American Bank’s name.
• Never purchase gift cards and provide the card number or code on the back of the card.
• If you apply for an online loan, never provide your online banking login credentials.
• Do not give an unsolicited caller remote access to your computer.

To our Business Customers

• Be cautious whenever sending a wire transfer or ACH transaction to a new company or individual; know the beneficiary in which you are sending funds.
• If you are sending a recurring wire transfer or ACH payment, and the beneficiary information changes, call the beneficiary at a number you have on record to verify the changes. 
• Do not accept any changes unless they are verified with the individual or company you are doing business with.

Please immediately contact your local banking center or Customer Care at 800.289.6140 to report a suspicious form of contact or activity.

The Federal Trade Commission (FTC) Consumer Advice website provides valuable information on the latest scams, and guidance to help you avoid, report, and recover from them.