Checking Accounts

• Check numbers are random and not in sequential order.
• An increase of bounced checks and overdraft fees.
• Multiple small dollar checks may indicate telemarketing or charity scams.
• Withdrawals from an inactive checking, credit account or a new joint account.
• Change or addition of authorized signers on a signature card.

ATM Debit Cards

• Increased credit or debit card activity.
• Newly issued ATM, debit or credit card.
• Abrupt change in credit card balances or ATM/debit card purchases.
• Repetitive ATM/debit card withdrawals or purchases over a short period of time.
• Usage inconsistent with prior patterns such as late night or early morning withdrawals in distant parts of town.

Account Behavior

• Increased and inconsistent usage after the addition of a new authorized signer.
• Disappearance of funds or valuable possessions from a safety deposit box.
• Confusion about the account balance or transactions on account.
• Family members or caregiver being paid too much or too often.
• Increase in monthly expenses may indicate another person’s expenses are being paid.
• Caregivers, family members, or friends directing financial decisions.
• Change of mailing address or statement forwarding.
• Previously uninvolved relatives claiming rights to finances and
• Refinanced property with cash-out and new owners listed on deed but not as co-borrowers on the loan.

Please immediately contact your local banking center or Customer Care at 800.289.6140 to report a suspicious form of contact or activity.

The Federal Trade Commission (FTC) Consumer Advice website provides valuable information on the latest scams, and guidance to help you avoid, report, and recover from them.